hospitality industry and factors that affect customer loyalty pdf 2013 to 2019

Hospitality Industry And Factors That Affect Customer Loyalty Pdf 2013 To 2019

File Name: hospitality industry and factors that affect customer loyalty 2013 to
Size: 1365Kb
Published: 03.06.2021

Factors that affect customer loyalty in small enterprises

This work is licensed under a Creative Commons Attribution 4. The study was conducted by collecting the data from customers of migrant retailers working in the retail industry of Pretoria West in South Africa in order to identify socioeconomic factors that affect customer loyalty. Data was collected from eligible respondents by using a pre-tested, validated and standardised questionnaire of study that was self-administered by respondents. Factor analysis was used for extracting 3 influential predictors of customer loyalty. These factors were entrepreneurial skills, marketing skills, and selling price.

Skip to search form Skip to main content You are currently offline. Some features of the site may not work correctly. DOI: Haghighi and A. Dorosti and A. Rahnama and A. Haghighi , A.

Service quality, customer satisfaction, internet provision, Zimbabwe. The purpose of the research was to examine the impact of service quality on customer satisfaction amongst customers in the internet service provision sector of Zimbabwe. In the study, service quality consisted of six dimensions, namely, reliability, empathy, responsiveness, tangibles, location and price. The study employed a cross-sectional quantitative design from which a sample of successfully completed questionnaires were obtained. Data analysis was performed using SPSS 23 software. Multiple regression was performed to ascertain the cause-effect relationship between the independent variables namely, reliability, empathy, responsiveness, tangibles, location and price and the dependent variable customer satisfaction.

Influence of environmental practices on brand equity, satisfaction and word of mouth

Vietnam is a country that is rich and diverse in tourism resource at many different regions. Along with the transformation of the economy into the service sector under the guideline of the Government, researches in this field on customer loyalty, which reveal important reasons for going back to use service from customers should be done at different areas. By using qualitative and quantitative research, relations and level of impact between influencial factors have been illustrated, which are sources of basic orientation for improving the quality of hotel services, customer satisfaction and customer loyalty in hotels at Thanh Hoa. It is undeniable that loyalty is a core element of the customer relationship management system 1. For any business, loyal customers are ambassadors. Comparing to new customers, existing customers are less interested in price fluctuations.

To browse Academia. Skip to main content. By using our site, you agree to our collection of information through the use of cookies. To learn more, view our Privacy Policy. Log In Sign Up. Download Free PDF.

License open-access :. The papers can be used for personal, scientific, educational and research purposes, provided that the credit is given. Email: siti. Email: yunthaw gmail. Email: atikahzulkiffli umt.

The Effect of Servicescape in Hotels on Customer Satisfaction: Evidence From Resort Hotels

The purpose of this study was to determine the impact of servicescapes in hotels on customer satisfaction. Data were collected from hotel customers. Mean, standard deviation, confirmatory factor analysis, reliability analysis and regression analysis were used in analyzing the obtained data. The study revealed that servicescape in hotels has an impact on customer satisfaction. It was found that ambient conditions, decor, signs and symbols had a significant effect on customer satisfaction.

The study aims to investigate the effect of four customer relationship management CRM dimensions, namely, customer orientation, customer relationship management organization, managing knowledge and CRM based technology, on customer satisfaction in the hospitality sector of Kashmir. A survey instrument with a slight modification is adapted from literature and is exercised on the customers of three- and four-star hotels operating in Kashmir.

Evaluation of factors affecting customer loyalty in the restaurant industry

Box , Tripoli, Lebanon. Over 5 weeks, cafeteria users, including academics, staff, and students, were selected through convenience sampling. They completed an anonymous-designed survey with closed questions assessing quality of food and beverages, quality of service and setting, and satisfaction with food service attributes. In order to measure the existence and degree of significant relationships between different research variables, Pearson correlation coefficients were employed to analyse the data. Means of scores and frequencies were calculated. All service attributes had a significant and positive effect on the overall satisfaction. Since most customers

In developed countries, a growing number of consumers have been looking for environmentally sustainable products and services. As a response to this demand, hotel managers are increasingly striving to implement sustainable practices to meet the needs of their guests, improve hotel image and create brand equity. The purpose of this study is to address this gap by examining relationships between environmentally sustainable practices adopted by hotels on the one hand and brand equity dimensions i. A survey was conducted among guests from three- and four-star hotels in Valencia Spain.


 - У нее кольцо, которое принадлежит. Я готов заплатить. Очень. Двухцветный застыл на месте и зашелся в истерическом хохоте. - Ты хочешь сказать, что это уродливое дерьмовое колечко принадлежит. Глаза Беккера расширились. - Ты его .

Соблазнительный образ Кармен тут же улетучился. Код ценой в один миллиард долларов. Некоторое время он сидел словно парализованный, затем в панике выбежал в коридор. - Мидж. Скорее. ГЛАВА 44 Фил Чатрукьян, киля от злости, вернулся в лабораторию систем безопасности.

На авиалиниях работают одни бездушные бюрократы. У меня нет денег на новый билет. - Где твои родители? - спросил Беккер. - В Штатах. - А связаться с ними пробовала. - Пустой номер. Наверное, уплыли на уик-энд с друзьями на яхте.

Единственное, что нам нужно, - осуществить такую подмену. Сьюзан сочла его план безукоризненным.

Слышались и другие голоса - незнакомые, ненужные. Он хотел их отключить. Для него важен был только один голос, который то возникал, то замолкал. - Дэвид, прости .

Мысли его то и дело возвращались к Сьюзан: он надеялся, что она уже прослушала его голос на автоответчике. Чуть впереди, у остановки, притормозил городской автобус. Беккер поднял .


ThГ©rГЁse B.

The muscular system manual 4th edition pdf archicad 19 the definitive guide pdf


Summer R.

commitment to have a strong positive impact on hotel guests' loyalty. Brand experience. Brand management and marketing literature de.


Todd K.

United nations convention on the rights of the child 1991 pdf teaching swimming and water safety pdf


Argenta E.

Myanmar Hospitality Industry: The Mediating Role of. Customer factors mainly influence for loyalty of guests. ;Ameen et al., ). and accountability for their resources (Ameen and Ahmad, b, , ).


Leave a comment

it’s easy to post a comment

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>